Stock Items – are dispatched in 1-3 working days. If for any reason a delay is anticipated I will contact the customer to inform them.
Made to Order items – are generally dispatched within 10-14 working days however this is dependent on material availability.A more accurate dispatch time is given in the individual items product description.
Delivery within the UK is via Royal Mail 1st Class ‘Signed for’ delivery. Express delivery can be arranged please contact me to discuss.
I’m not currently shipping outside the UK.
I pack items in small cardboard boxes within either posting boxes or padded envelopes depending on the size of the item. If you require any special packaging for example gift wrap, gift tags etc please contact me to discuss.
Any agreed refunds will be paid on receipt of the returned item in accordance with my returns policy.
Cancellation / Return / Exchange Policy
I take great care to make the highest quality handmade items and my customer satisfaction is really important to me. If there are any problems with your order please contact me so that we can find the correct solution.
If you are not delighted with your purchase I am happy to accept returns and a refund or exchange can be arranged – provided that the items are returned in their original state, unused, and in their original packaging. Let me know within 14 days or receiving the product your intention to return it. Return shipping costs cannot be refunded unless it is faulty. It is strongly recommended that any returned items are send using a tracked or signed for service as I cannot take responsible for any items lost in return shipping.
In the interest of hygeine earrings for pierced ears cannot be returned unless they are faulty.
Silver and copper naturally tarnish over time, this can be accelerated when they are exposed to chemicals, swimming pool water, hand sanitiser, perfume, etc. I include care information and a polishing cloth with all orders and therefore do not consider tarnish as a reason for a refund.
Returns postal address is: SilverCraftistry, 58 Crag Hill Ave, Cookridge, Leeds, LS16 7LU